We make shipping easy – and, it’s usually FREE!
Did you know that Woodland Creek's Log Furniture Place offers FREE Shipping on most orders of $99 or more which are headed for one of the 48 contiguous U.S.states? For your convenience, we clearly mark qualifying items “Free Shipping Applicable” As if that weren’t enough, most of our rustic wood furniture and rustic decor products can be shipped to Alaska, Hawaii, and Canada at reasonable, everyday shipping rates. For orders under $99 that are shipping to the contiguous 48 states, we charge a flat $19.95 handling fee to keep things simple and easy.
With the current fuel and fuel surcharges rising so fast some items over 115" may not qualify for free shipping. We will contact you prior to production to confirm with you, this should affect very few of our customers.
Save even more by bundling like items into (1) order. Say you spy a spectacular log furniture dining room table on our website. If you hold off and order a set of matching or add-on chairs later, we’ll have to charge you s/h on those chairs. But, if you bundle that chair order into an order for a table from the same collection, we’ll ship them together and you’ll save even more.
Q. When can I expect to receive my order?
A. Shipping methods and estimated delivery times vary. We list the estimated production times, within our wood furniture and rustic country decor product descriptions. Shipping may sometimes be delayed due to upcoming holidays, such as Thanksgiving or Christmas – or any time of year homeowners, lodge owners and others typically place orders in anticipation of spikes in special event and/or guest count.
Q. How long will I have to wait for Custom Order items to arrive?
A. If you’ve purchased made-to-order log furniture or reclaimed wood furniture, allow additional time for your item to be designed, handcrafted and tested for integrity. Custom Orders are usually complete in 4 to 12 weeks, but some items do take longer. Rather than rush Customer Orders to meet unrealistic deadlines, we place emphasis on making sure they meet our exacting standards before we ship them.
Q. Is there a way to track the progress of my Customer Order?
A. At Woodland Creek's Log Furniture Place, we’re all about transparency. That includes helping you track the status of your Custom Order! After all, it’s not every day you have log beds, primitive furniture pool tables or aspen furniture dining room sets made to spec. Click HERE to e-mail our Customer Service team (include your order #) for an update.
Q. What can I do to ensure that I’ll get my order when I want or need it?
A. Despite holidays, freak storms, natural disasters, and Murphy's Law delays, there are ways you can help us get your rustic furniture and/or rustic decorating order out in a timely manner. Plan ahead, place your order early and put related comments (including preferred delivery dates) in the appropriate fields so we know when you hope to have your order. Giving us 3-5 business days’ wiggle room helps, too.
Q. If our order is being shipped to a home away from home, do you need to know when we’ll be there?
A. We ship to 1,000s of vacation, rental and 2nd homes each year without incident. While someone will need to be ON-SITE to receive the order at that location, simply let us know when the best time to ship your order would be. If needed, we’ll hold it in our warehouse. Undeliverable, shipped orders are held by freight companies for (3) business days before storage fees are imposed and passed on to you.
Q. I ordered my furniture based upon the due date the contractor gave me. That date has now been extended; can you hold my furniture order for me?
A. Yes. After placing an order for beautiful rustic furniture, you will receive an order confirmation with an estimated due date. If you need your delivery held longer than this estimated due date, please reach out to us. We are a family owned/operated furniture manufacturer. While we may not have the room here at our facility to store orders, we do have a local insured storage facility that has given us special rates for storing orders. We can pass these special rates on to you. If you need your order held for longer than 2 weeks past your due date the following charges will apply:
- Orders up to $2500 – they will be charged $75 per month
- Orders $2501-$5000 – they will be charged $100 per month
- Orders $5001-$10,000 – they will be charged $200 per month
- Orders $10,001-$20,000 – they will be charged $350 per month
- Orders $20,001-$30,000 – they will be charged $500 per month
- Orders over $30k that need to be held – please contact us for rates
If you know you won't need your order for a few months, you can still place your order today. We will assign your order a production date that will allow us to have it ready for your requested date. For example, it's April but you don't need the order delivered until September. Simply note this date on your order, and there will be no additional storage charges for the delivery in September.
Need answers to your other shipping questions? Call (866) 329-9060.
How We Ship Our Products
Our products ship in various ways. We use UPS/FedEx to ship items which fall within certain size and weight limits. Examples include a single rustic log furniture bed, western themed bedding or a rustic light fixture. We ship oversized items and large orders via Motor Freight or Light Truck Load (LTL) Carrier (ex: a multi-item order that includes a teak furniture dining set, two sofa tables, and four lamps). Items that ship via freight/LTL will be protectively packaged and palletized or crated (see examples below) to ensure your order is protected to the best of our ability. Many items are secured to the pallet to ensure the freight company does not remove the items from the pallets and cause damage. Our craftsmen dislike seeing their hard work get damaged by negligent freight companies and we know you don't want to receive damaged furniture either. We package and crate your furniture with this in mind. A bit of extra effort in packaging is worth making sure everyone is happy and satisfied in our opinion.
Our FREE standard shipping includes curbside delivery. The driver will pull up as safely and closely as he can to your shipping destination. He will bring the items to the back of the trailer where you can unload them. The driver may or may not help unload your furniture from the truck. In most cases, he cannot since standard shipping requires the driver to do neither. If you expect a shipment, it’s best to have 2-3 sets of hands available.
For items shipping Freight - A semi truck MUST be able to easily reach the offload location and be able to turn around or exit the area without trouble. Areas with low hanging wires, trees/limbs, narrow roads, dirt roads, cul-de-sacs etc will require the Threshold Delivery.
Lift Gate & In-Home (Threshold) Delivery Services
You have the option to upgrade to Lift Gate and/or an In-Home/Threshold Delivery Service. Lift Gate Service allows shipments of everything from fine cabin furniture to wild and wooly western furniture to be lowered to the ground. It is recommended for heavy items under 6ft in size shipping via semi/motor freight. This option sends a truck with a deck which will lower the furniture to the ground vs you having to unload it yourself. Delivery is to the curb at the end of your driveway via Semi Truck/LTL. This shipment service is unavailable for locations accessible via dirt roads, areas with low hanging trees, wires, dead end roads or are located in cul de sacs or on mountain roads. Delivery is Monday - Friday. Basically, it saves you from having to physically lift merchandise off of the delivery truck yourself.
Threshold Delivery – This upgraded service will have the delivery company bring your order out and will set your shipping crate/s in the first available dry area in your home (like a garage) that the crate will fit or to an exterior location of your choice. No Steps/Stairs included and they do not uncrate. Delivery is Monday - Friday
To request a Lift Gate or In-Home Delivery quote, choose the option when placing the order, or call us toll free at (866) 329-9060. If you choose free shipping on your order but upgrade to a lift gate or other special delivery with the freight company directly we will charge you for any incurred costs for the upgrades.
Motor Freight & LTL Delivery
We are happy to report that we safely ship hundreds to thousands of orders monthly to customer homes, vacation homes, cabins, resorts, zoos and parks all across the country. We seek out and use only freight carriers who have shown and proven to us that they can safely and reliably deliver your furniture in the same perfect rustic condition it left here. Now with that said, Murphy’s Law likes to come into play from time to time. Here are the guidelines to follow if you are one of the very few who may fall victim to Murphy:
Before signing the delivery company's release form, thoroughly inspect all packaging, furniture, or items for any obvious signs of damage before the delivery truck/driver leave the premises. If the damage is not noted on the Bill of Lading or delivery receipt at the time of delivery and the paperwork is just signed, there is nothing that can be done on our end for you. And we hate that feeling of not being able to take care of our customers because directions were not followed. As soon as you sign the shipment, that shipment is considered “free and clear” of any damage by the freight company. If any damage is found later there is nothing they will do about it since they have the paperwork showing there was no damage. They will claim that you did the damage yourself.
Any shipping damage must be reported back to us within 5 days in order for us to file a damage claim. The signed shipping receipt must note DAMAGED. When you sign something as damaged we are able to file the claim with the shipping company and the shipping company will cover the costs of repair/replacement as well as the shipping. With that said, please use good judgment. If the damage is minor and can be repaired on site or we can send a replacement part, just note the exact damage on the receipt and keep the damaged item. Call us right away and also take pictures of the damage, and then pictures about 4- 6' away and email them to us so we can determine the extent of the damage.
Remember, each piece of rustic log furniture you purchased is exactly that, rustic and log. This means that there will be imperfections in the logs and real-wood used in crafting your rustic piece, that's what makes most items rustic. Cracks, or “checking” happen in all wood in log form as part of the drying process and are part of the character of rustic log furniture. These naturally occurring cracks do not affect the structural integrity of your furniture and are not considered damage.
Unless you are 100% positive there are no reasons to return any furniture, keep the original shipping pallet and all packaging materials in case something does need to be returned to us. Please notify our office by the end of the following business day so we can get replacements started.
Click HERE for detailed information about our Shipping Policies and Motor Freight/LTL Delivery.