Frequently Asked Questions

Buying & Product Questions

How do I choose the right furniture for my space?

Start by measuring your room and identifying how the space will be used. Consider scale, function, and style. Our buying guides and product descriptions are designed to help you compare options and choose the best fit.

Are your furniture pieces solid wood?

Yes, the majority of our pieces are crafted from solid wood, including log, reclaimed and sustainably sourced materials. Specific materials are listed on each product page.

Are your items handmade?

Our furniture pieces are handcrafted by skilled artisans, making each item unique with natural variations in wood grain and finish.

Can I customize an item?

The majority of our handcrafted furniture artisans are willing to customize your piece to suit your needs and preferences. Please call, email, or chat with one of our knowledgeable Sales Representatives for details. 

Do your products require assembly?

Many of our products, such as nightstands, dressers, and other casegoods come fully assembled. Other items, like dining tables and beds, will require some minor assembly.

Do the points for your Loyalty Program expire?

Yes. You have twelve months from date of accrual to use points. Points are redeemable on our e-commerce sites only.  Check out more Reward Point details.

Shipping & Delivery

How long does it take to receive my order?

Lead times vary depending on whether the item is in stock or made to order. Estimated production timelines are provided on each product page. These lead times do not include shipping time, which can typically add a few weeks.

Do you offer white glove delivery?

Yes, many of our larger furniture items qualify for white glove delivery, which includes in-home placement and setup.

How is large furniture delivered?

Large items are typically delivered via freight carriers. Delivery details and options will be provided before shipment.

Do you ship nationwide?

Yes, we ship across the contiguous United States. Contact us for special delivery requests or questions about specific locations.

Materials

What is reclaimed wood?

Reclaimed wood is salvaged from old structures, such as barns, and repurposed into new furniture, offering unique character, texture, and history. Nail holes, knots, and other natural weathering are all common aspects of reclaimed wood.

Will my furniture look exactly like the photos?

Due to natural wood variations and handcrafted processes, each piece will have unique characteristics. No two items are exactly alike.

What types of wood do you use?

We use a variety of woods including aspen, cedar, pine, walnut, and reclaimed wood, depending on the collection.

Pricing & Discounts

Do you offer discounts or promotions?

We frequently offer promotions and seasonal discounts. Be sure to check our current sales or sign up for updates.

Can I combine multiple discounts?

Some promotions may not be combined. Please review promotion details or contact us for clarification.

Do you offer financing?

Financing options are available at checkout.

Returns, Damage & Warranty

What is your cancellation & return policy?

Because many of our items are handcrafted or made to order, cancellation and return policies may vary. Please review the product page or contact us before purchasing. Read our full Cancellation & Return Policy here.

What if my item arrives damaged?

If your item arrives damaged, contact us immediately. We will work quickly to resolve the issue.

Do your products come with a warranty?

Yes, many items include a warranty covering craftsmanship and materials. Details vary by product.

Care & Maintenance

How do I care for solid wood furniture?

Avoid excessive moisture and direct sunlight. Clean with a soft cloth and use appropriate wood care products as needed.

Will wood furniture change over time?

Yes, natural wood can expand, contract, and develop character over time. Many people notice checking (cracks) in logs and believe something may be wrong with their furniture, but this is natural and is part of its beauty and authenticity.

How do I clean upholstered dining chairs?

Use a soft brush or vacuum regularly. For spills, follow fabric-specific cleaning guidelines.