Cancellation Policy

At Woodland Creek Furniture, many of our products are handcrafted or made to order, while others are sourced from trusted vendor partners. Because of this, our cancellation policy varies based on the stage of production and product type.

Handcrafted Furniture

Prior to Manufacturing

A 5% cancellation fee will be deducted from the total invoice to cover administrative, labor, and merchant processing costs.

After Manufacturing Has Begun

A 10% cancellation fee will be applied due to material allocation and labor costs.

After Manufacturing Is Complete

A 25% cancellation fee will be applied.

After Shipment

A 25% cancellation fee applies.

• Shipping charges are non-refundable
• Customer is responsible for return shipping costs
• Return shipping will be deducted from the refund

After Delivery (Items Received in Good Condition)

A 25% cancellation fee applies.

• Shipping is non-refundable
• Customer pays return shipping
• Return shipping cost is deducted from refund

Vendor-Supplied & Drop Ship Items

Some items on our website are sourced from trusted vendor partners and may be subject to availability beyond our direct control.

Availability

While we strive to keep inventory accurate, vendor-supplied items:

• May occasionally be out of stock
• May have extended or unknown lead times

If an Item Is Unavailable After Purchase

Woodland Creek reserves the right to cancel affected item(s). In such cases:

Customers will be notified promptly and may choose:

• A full refund to original payment method, or
• Store credit (recommended for faster processing), or
• An alternative product (if available)

Important Note on Processing Costs

Payment processing fees are non-recoverable. For this reason, store credit is the preferred resolution for vendor-related cancellations.

Returns & Refund Processing

• All returns are inspected upon arrival
• Refunds are issued within 10 business days after inspection
• Refunds are issued via the original payment method
• Orders canceled via credit card may be refunded via corporate check when applicable

Abandoned Orders

If we are unable to reach a customer for 3 weeks or longer, the order may be considered abandoned and subject to the same cancellation terms outlined above.

General Policy Notes

• Lead times and availability are subject to change
• Woodland Creek reserves the right to cancel orders due to pricing errors, vendor issues, or unforeseen circumstances
• Customers will always be notified of any issues prior to final resolution

 

Return Policy

At Woodland Creek Furniture, many of our items are handcrafted or made to order using natural materials. Because of this, our return policy is designed to balance flexibility with the realities of custom and artisan-built furniture.

Return Window

Eligible items may be returned within 10 business days of delivery.

To qualify for a return:

• Items must be in new, unused condition
• Items must be returned in original packaging or equivalent protective packaging

Return Fees & Shipping

• A 25% return fee applies to most returns
• Original shipping charges are non-refundable
• Customers are responsible for return shipping costs
• Return shipping costs will be deducted from the refund amount

Packaging Responsibility

Customers are responsible for retaining packaging materials long enough to evaluate the product. Woodland Creek does not reimburse packaging costs for returns.

Vendor-Supplied & Drop Ship Items

Some products are fulfilled by third-party vendors and may have separate return restrictions or restocking fees.

• Return eligibility for these items is subject to vendor approval
• Additional fees may apply depending on the vendor’s policy
• If a vendor does not accept returns, the item may be non-returnable

Natural Materials Disclaimer

Our furniture is crafted from real wood and natural materials. Variations are part of the design—not defects.

The following are not considered defects:

• Knots, cracks, and grain variation
• Color variation or movement in wood
• Filled cracks (e.g., resin in tabletops unless otherwise specified)

Reclaimed wood may include:

• Nail holes, patches, saw marks, water marks, dents, or weathering

Metal components may include:

• Weld marks and natural imperfections from the handmade process

These characteristics are part of the product’s rustic and handcrafted nature.

Non-Returnable Items

We do not accept returns on:

• Custom furniture
• Clearance or “as-is” items
• Opened or used bedding/soft goods
• Items not in new condition
• Items returned without original or proper packaging
• Items returned without a Return Merchandise Authorization (RMA)

Return Authorization (RMA Required)

All returns must be approved in advance.

• Contact our Customer Service team to request an RMA
• Returns sent without an RMA will not be accepted

Inspection & Refunds

• All returned items are inspected upon arrival
• Refunds are issued within 10 business days after inspection
• Refunds are issued to the original payment method
• If the original payment method is unavailable, refunds may be issued via corporate check

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery
• Provide photos and details so we can resolve the issue quickly

Items with verified:

• Manufacturing defects
• Significant shipping damage
• Incorrect shipments

…are not subject to return fees