Our Policies

Our Policies

The Nature of Rustic Furniture

At Woodland Creek Furniture, we craft every piece from real wood—embracing cracks, twists, and natural knots as part of its unique charm, not flaws. We love wood with a story, whether it’s solid slabs, logs, or reclaimed boards bearing nail holes, saw marks, or sunspots. These details honor the material's history and make each piece authentically beautiful. Wood, like us, responds to its environment—expanding, contracting, and sometimes cracking with changes in humidity. While we kiln-dry our slabs to reduce movement, some cracks or shifting may still occur, and even epoxy fillers may develop cracks over time. Don't worry! We’ll fill them unless you’d prefer to highlight them with stain. With a little love and care, your furniture will stand the test of time, adding warmth and character to your home for generations to come.

At Woodland Creek Furniture, we do our best to match what you see online, but with handcrafted, rustic furniture made from natural materials like barn wood and reclaimed wood, every piece is one of a kind—so think of it as getting a sibling, not an identical twin, with all the charm, quirks, and character you fell in love with. These materials come with natural blemishes, nail holes, cracks, saw marks, and textures that tell a story—weathered for over 125 years by coal mines or fields of daisies, making each piece truly unique. Variations in color, shape, and finish are part of the beauty, and since even your screen’s lighting plays tricks, expect some surprises when you unwrap your one-of-a-kind treasure!

Lead times vary by product, with the listed availability being an estimate of when production will be completed. After production, each piece undergoes a thorough quality check, and if it doesn’t pass, it returns to the craftsman for adjustments before being re-inspected. Since we prioritize quality and some factors are beyond our control, we can’t guarantee exact delivery dates. Backordered items follow different timelines and are flagged in your Shopping Cart and at Checkout. For an estimated lead time on backordered products, we recommend checking before completing your purchase. Once ordered, items may be subject to fees according to our Cancellation policies.

Payment Type & Sales Tax

Payment

Your order will charge in-full at the time of check out. This allows the system to encrypt the card data so it cannot be hacked/stolen and allows us to remain PCI compliant. If you are purchasing furniture which is made to order, you may call in your order and request that we bill 50% upfront and 50% prior to shipment, otherwise the system will run your card in full automatically. Bedding and decor items that are backordered will be run in full so that we can keep your order reserved and shipped as soon as it becomes available.

For your convenience, we accept the following forms of payment:

• Money Order
• Personal Check
• Certified Check
• Debit/Credit Card
  • Visa
  • Discover
  • Master Card
  • American Express

Sales Tax

We are required – by a 2018 law – to charge Sales Tax at the current, local rate on all orders shipped to certain states. Have questions about Payments or Sales Tax? Call (231) 942-4650.

Quotes

Quotes are valid for 30 days.

Change Orders

Did you place your order and then change your mind? It happens to us all. We are happy to make changes to your order for you within 48 hours of you placing your order. After 48 hours you can still make changes but there will be a 5% charge on the item being changed as we will have to pull the order, pull the order from the shop, redo the order and then resend the order to the shop.

Cancellation & Return Policy

Please see our Order Cancellation Process.

Shipping Policy

Free Shipping - FTL Dry Threshold

We work with an excellent blanket wrap transportation company to deliver your order safely. Our delivery team will carry your order to the first dry area, such as an overhang, carport, or garage. If none of these are available, the driver will bring it through the first door of your home. For apartment or condo residents, the delivery will be made to the lobby. It’s important to choose the shipping option that best suits your needs, residence, and order. If you need to adjust your shipping method, simply call or email us at sales@logfurnitureplace.com. Woodland Creek Furniture makes no guarantee furniture will be delivered by a specified date. We will provide an estimated date if requested, but this is not to be taken as a guarantee. Should this date not be met, it is not a valid reason to cancel the order. Customers MUST inform us of any circumstances that would prohibit delivery via this method. Additional fees incurred due to lack of information from our customers will be the responsibility of the customer. This shipment method is for the contiguous 48 states only.

Upgraded Shipping - FTL White Glove

We work with an excellent blanket wrap transportation company to deliver your order safely. Our delivery team will carry your order directly into your home and place it in the room of your choice. They will also handle all assembly of your items. However, please note that the drivers do not perform any installation services. It's important to select the shipping option that best fits your needs, residence, and order. If you need to change your shipping method, feel free to call or email us at sales@logfurnitureplace.com. Woodland Creek Furniture makes no guarantee furniture will be delivered by a specified date. We will provide an estimated date if requested, but this is not to be taken as a guarantee. Should this date not be met, it is not a valid reason to cancel the order. Customers MUST inform us of any circumstances that would prohibit delivery via this method. Additional fees incurred due to lack of information from our customers will be the responsibility of the customer. This shipment method is for the contiguous 48 states only.

Lead Time Policy

All lead times are product dependent. The listed availability of each product is an estimation of that item's production completion only. Upon completion of production, each item undergoes a careful quality control check to ensure it is ready for your home. If an item fails this check, it is returned to the manufacturing or finishing process to be repaired or refinished, whereupon it will undergo another quality control check. Once an item has passed the quality control process, it is moved to our Crating and Shipping facilities, where it can take up to 15 business days before it is picked up by the shipping company and embarks for its final destination. Due to our commitment to quality and issues beyond our control, we cannot guarantee delivery dates of your items.

Backordered items are not subject to the listed lead time. If an item is out of stock and on backorder, you will be notified once in the Shopping Cart view and at Checkout. If you would like to ascertain the approximate lead time of the backordered item, we recommend doing so before completing the checkout process. Once the item has been ordered and paid for, it may be subject to any fees per our Cancellation policies.

Storage Policy

Q: I ordered my furniture based upon the due date the contractor gave me. That date has now been extended; can you hold my furniture order for me?

A: Yes. After placing an order, you will receive an order confirmation with an estimated completion date we expect the factory to be done and ready to transfer over to packing/crating. If you need your delivery held longer than this estimated completion date, please reach out to us. We are a family owned/operated furniture manufacturer. While we may not have the room here at our facility to store orders, we do have a local insured storage facility that has given us special rates for storing orders. We can pass these special rates on to you. If you need your order held for longer than 2 weeks past your completion date the following charges will apply:

• Orders up to $2500 – will be charged $75 per month
• Orders $2501-$5000 – will be charged $100 per month
• Orders $5001-$10,000 – will be charged $200 per month
• Orders $10,001-$20,000 – will be charged $350 per month
• Orders $20,001-$30,000 – will be charged $500 per month
• Orders over $30k that need to be held – please contact us for rates

If you know you won't need your order for a few months, you can still place your order today. We will assign your order a production date that will allow us to have it ready for your requested date. For example, it's April but you don't need the order delivered until September. Simply note this date on your order, and there will be no additional storage charges for the delivery in September.

Property Damage Policy

Due to Delivering Company

Damage to a customers property that is caused by the delivering company is the responsibility of the delivering company. This includes but is not limited to interior damage such as flooring and wall scuffs, damage to carpets/rugs, exterior damage such as to the yard, fencing or structures. Claims must be filed between the customer and the delivering company. Woodland Creek Furniture cannot file these claims but can assist in getting them started if requested.

Due to Product Itself

Damage to a customers property that is caused by elements of the materials the products are crafted from, such as natural oils expelling from the wood, or mold growth due to improper placement/utilization of leveling hardware to allow air flow, are not the responsibility of Woodland Creek Furniture.

Privacy Policy

We hate solicitor calls, junk mail, and spam e-mail. We like having conversations and doing business with real people – like you. In an effort to protect your privacy, we ensure that the information you provide us with is never sold, bartered, traded or shared with anyone. It’s safe here with us, at Woodland Creek Furniture.

Our goal is to help you understand the numerous steps we take to safeguard your security. We also want to help you protect yourself. The tips and information which follow were designed to increase your confidence in Woodland Creek Furniture practices and help you enjoy your online shopping experience even more.

How We Use Information You Give Us

• To process your orders and inquiries
• To track the status/delivery of your order(s)
• To respond to communication you initiate with us
• To answer questions you have about past purchases
• To provide you with the best customer service possible

We won’t share your name, billing address, e-mail address, phone number or other information with any other organization – for any reason. In fact, we go to great lengths to make your shopping experience with us as secure as possible. If you choose to opt-in to our mailings, you can receive promotional announcements, contest alerts, product updates and other information we think you’ll find interesting. And not “spam” interesting, either, but legitimately interesting. Feel free to opt-out at any time by clicking the unsubscribe buttons in the emails.

ONLINE SAFETY & SECURITY

One of our highest priorities is to provide you with a safe, secure and enjoyable online experience. We dedicate a great deal of time and effort to ensuring that your personal information and right to privacy are both protected. One way we protect and preserve your privacy is by utilizing Secure Sockets Layer (SSL) technology. SSL technology is a web-security protocol which helps safely & securely transfer information from your computer to our servers by encrypting it with a 128-digit key code. Woodland Creek Furniture's SSL certificate can only be used by Woodland Creek Furniture. To check the validity of our certificate, simply click on our site’s SSL icon.

Protect Yourself

Our SSL certificate protects your safety while you shop at Woodland Creek’s Log Furniture Place. But, there’s more to internet safety than that. Using an SSL-capable (or security-enabled) browser is a great way to protect your safety even further. Examples include but are not limited to; Firefox, Google Chrome, Safari, or Microsoft Edge. When using security-enabled browsers, pay attention to their built-in safety features. Most of today’s popular SSL-capable web browsers display symbols, send you alerts or display pop-up notifications anytime the follow activity occurs or is likely to occur:

• Your browser is toggling between secure and non-secure modes – If you’re just surfing the web, secure mode can be turned “off”, but when you’re entering personal information like credit card numbers the secure mode should be turned “on”.
• Your browser detected invalid site identification or SSL certificate credentials – Do not proceed with an order if you do not have a secure connection; verify that the “check out” area of the website URL begins with https:// (s = “secure”) and look for a padlock or other symbol which indicates that your transmission and connection are both secure.

Additionally, unlike the information you share with Woodland Creek Furniture online, e-mails are NOT automatically encrypted and are NOT considered a secure means of transferring delicate information such as credit card numbers. Refrain from sending this type of information, by e-mail, to anyone at any time.

Internet Cookies

When you visit our website an internet cookie, web cookie or browser cookie is created by your web browser. That cookie is then used to store your shopping cart contents and other information you’ve shared with us during your browsing session. It cannot be read by other websites and is specific to your experience with us. Internet cookies also have an expiration date and are deleted automatically once they expire.

Warranty Information

At Woodland Creek Furniture, we stand behind the quality of our craftsmanship. That’s why we offer a one-year warranty to the original purchaser, promising to repair or replace any piece with defects in material or workmanship. If something seems off, just let us know within that first year, and we’ll coordinate an inspection if needed. Repairs are our go-to solution, but if a fix isn’t practical, we’ll provide a replacement with a similar style, design, and quality. Plus, we’ll cover reasonable labor costs and ensure any replacement ships the same way and to the same place as the original. Just a heads-up: this warranty applies only to purchases made directly from us and covers normal household use—no commercial wear and tear, please!

To keep your furniture in top shape and your warranty intact, a little TLC goes a long way. Avoid harsh cleaners, detergents, and abrasives—they’re no friend to wood. While we can’t cover damage from pets, accidents, or general wear and tear, we do have some tips: Keep your home’s humidity between 40-45% to prevent cracking or warping, and try to avoid placing furniture near heat vents or direct sunlight to stop discoloration. With a bit of mindful care, your furniture will stay gorgeous for years—and if anything unexpected happens during that first year, we’ve got your back!

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Woodland Creek Furniture’s responsibilities. Any disputes will be settled and governed by Michigan Law.

Warranty Limitations

Woodland Creek Furniture will not be liable for consequential or incidental damages. Woodland Creek Furniture will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Woodland Creek Furniture makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

• If you find your bed to be loose, you are responsible for basic maintenance like tightening a bolt, wing-nut, or possibly a wood screw.
• If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value.
• The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition.
• The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home.
• Heirloom furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.
• It is common knowledge that dining chairs will gain minor movement in their journey over a period of time/use. This is not a manufacturer defect but rather another example of a fine piece of furniture becoming an heirloom.
• Unfinished furniture and furniture with a "Liquid Glass" epoxy finish will be void of this warranty.