Our Policies

Our Policies

The Nature of Rustic Furniture

At Woodland Creek Furniture, we build with real wood in its most honest form. That means every knot, grain pattern, curve, and natural imperfection is part of the story. Whether it’s a solid live edge slab, reclaimed barnwood, or hand-peeled logs, no two pieces will ever be identical and that is exactly the point.

Rustic furniture is not manufactured to look perfect. It is crafted to celebrate the character of the material. Reclaimed wood may feature nail holes, saw marks, weathered textures, and color variation earned over decades of use. Live edge slabs proudly display the natural contour of the tree. Log furniture highlights the organic shape and taper of each log, complete with knots, grain shifts, and a phenomenon known as checking.

Checking is a natural occurrence in log furniture. As logs dry and adjust to their environment, they develop lengthwise cracks. These are not structural defects. They are a normal and expected part of solid wood construction, especially in larger timbers. In fact, checking adds to the authenticity and rustic charm of log furniture, reflecting the natural movement of the wood over time.

Wood is a living material, even after it is crafted into furniture. It responds to humidity and temperature by expanding and contracting. We kiln dry our slabs and logs to reduce movement, but some shifting, cracking, or checking may still occur as your furniture acclimates to its new home. Epoxy fills in slabs may also develop hairline cracks over time due to natural movement. This is all part of owning genuine solid wood furniture.

If minor cracks develop, we are happy to advise on filling them, or you may choose to leave them as a testament to the wood’s character. Many customers appreciate these organic details as part of the rustic aesthetic.

While we do our best to match the piece shown online, each item is handcrafted from natural materials. Think of it as receiving a sibling rather than an identical twin. You can expect similar design, wood type, and finish, but natural variations in grain, tone, shape, log taper, and texture will always occur. Even screen settings and lighting can subtly alter how color appears.

When you choose rustic furniture made from real wood and logs, you are choosing authenticity over uniformity. With proper care and a stable indoor environment, your furniture will age beautifully and continue telling its story for generations.

Continuous Product Improvements

At Woodland Creek Furniture, we are committed to ongoing quality improvement. As part of this commitment, we may periodically implement design or construction updates when we identify better ways to build or enhance our products.

These improvements are intended to increase the strength, stability, and overall performance of each piece, and will not alter the intended style or overall appearance.

As a result, minor variations may occur between product images, videos, and the final item received. Examples of such improvements may include adjustments to structural components, hardware, or materials—such as upgrading support systems for enhanced stability or utilizing higher-quality hardware.

All updates are made with the goal of delivering the best possible craftsmanship and long-term durability to our customers.

Payment Type & Sales Tax

Payment

Your order will charge in-full at the time of check out. This allows the system to encrypt the card data so it cannot be hacked/stolen and allows us to remain PCI compliant. If you are purchasing furniture which is made to order, you may call in your order and request that we bill 50% upfront and 50% prior to shipment, otherwise the system will run your card in full automatically. Bedding and decor items that are backordered will be run in full so that we can keep your order reserved and shipped as soon as it becomes available.

For your convenience, we accept the following forms of payment:

• Money Order
• Personal Check
• Certified Check
• Debit/Credit Card
  • Visa
  • Discover
  • Master Card
  • American Express

Sales Tax

We are required – by a 2018 law – to charge Sales Tax at the current, local rate on all orders shipped to certain states. Have questions about Payments or Sales Tax? Call 866-329-9060.

Customers who qualify for tax exemption must first create an account and provide valid exemption documentation to a sales representative before placing an order. If documentation is not submitted and approved prior to checkout, sales tax will be applied and cannot be refunded after the order is processed.

Quotes

Quotes are valid for 30 days.

Change Orders

Did you place your order and then change your mind? It happens to us all. We are happy to make changes to your order for you within 48 hours of you placing your order. After 48 hours you can still make changes but there will be a 5% charge on the item being changed as we will have to pull the order, pull the order from the shop, redo the order and then resend the order to the shop.

Cancellation & Return Policy

Please see our Order Cancellation Process.

Shipping Policy

At Woodland Creek Furniture, we take pride in our craftsmanship and the personalized care that goes into each piece of furniture we create. Our dedicated craftsmen personally determine the best method of delivery for your order, ensuring that your furniture is handled with the utmost care and delivered safely to your home.

 

Delivery Methods

Curbside Liftgate:

Our standard Free Shipping. Your furniture will be shipped in a crate using a Less-Than-Truckload (LTL) carrier. These shipments are delivered curbside and include a free lift gate service to facilitate safe and efficient loading and unloading.

 

White Glove Delivery:

Alternatively, you may choose White Glove, our signature blanket wrapped delivery, where items are carried into your home and assembled in your room of choice. This method is an upgraded delivery service and requires a quote. Once you have placed your order, you will receive a White Glove Delivery Access Questionnaire via email to help us assess entry and delivery conditions. White Glove quotes cannot be provided until the form is submitted. This method can take up to six weeks longer than curbside liftgate delivery.

Damage Policy

To be eligible for repair or replacement, any damage must be reported to Woodland Creek Furniture within five (5) days of receipt of your order.

Lead Time Policy

All lead times are product dependent. The listed availability of each product is an estimation of that item's production completion only. Upon completion of production, each item undergoes a careful quality control check to ensure it is ready for your home. If an item fails this check, it is returned to the manufacturing or finishing process to be repaired or refinished, whereupon it will undergo another quality control check. Once an item has passed the quality control process, it is moved to our Crating and Shipping facilities, where it can take up to 15 business days before it is picked up by the shipping company and embarks for its final destination. Due to our commitment to quality and issues beyond our control, we cannot guarantee delivery dates of your items.

Backordered items are not subject to the listed lead time. If an item is out of stock and on backorder, you will be notified once in the Shopping Cart view and at Checkout. If you would like to ascertain the approximate lead time of the backordered item, we recommend doing so before completing the checkout process. Once the item has been ordered and paid for, it may be subject to any fees per our Cancellation policies.

Storage Policy

Q: I ordered my furniture based upon the due date the contractor gave me. That date has now been extended; can you hold my furniture order for me?

A: Yes. After placing an order, you will receive an order confirmation with an estimated completion date we expect the factory to be done and ready to transfer over to packing/crating. If you need your delivery held longer than this estimated completion date, please reach out to us. We are a family owned/operated furniture manufacturer. While we may not have the room here at our facility to store orders, we do have a local insured storage facility that has given us special rates for storing orders. We can pass these special rates on to you. If you need your order held for longer than 2 weeks past your completion date the following charges will apply:

• Orders up to $2500 – will be charged $75 per month
• Orders $2501-$5000 – will be charged $100 per month
• Orders $5001-$10,000 – will be charged $200 per month
• Orders $10,001-$20,000 – will be charged $350 per month
• Orders $20,001-$30,000 – will be charged $500 per month
• Orders over $30k that need to be held – please contact us for rates

If you know you won't need your order for a few months, you can still place your order today. We will assign your order a production date that will allow us to have it ready for your requested date. For example, it's April but you don't need the order delivered until September. Simply note this date on your order, and there will be no additional storage charges for the delivery in September.

Property Damage Policy

Due to Delivering Company

Damage to a customers property that is caused by the delivering company is the responsibility of the delivering company. This includes but is not limited to interior damage such as flooring and wall scuffs, damage to carpets/rugs, exterior damage such as to the yard, fencing or structures. Claims must be filed between the customer and the delivering company. Woodland Creek Furniture cannot file these claims but can assist in getting them started if requested.

Due to Product Itself

Damage to a customers property that is caused by elements of the materials the products are crafted from, such as natural oils expelling from the wood, or mold growth due to improper placement/utilization of leveling hardware to allow air flow, are not the responsibility of Woodland Creek Furniture.

Privacy Policy

We hate solicitor calls, junk mail, and spam e-mail. We like having conversations and doing business with real people – like you. In an effort to protect your privacy, we ensure that the information you provide us with is never sold, bartered, traded or shared with anyone. It’s safe here with us, at Woodland Creek Furniture.

Our goal is to help you understand the numerous steps we take to safeguard your security. We also want to help you protect yourself. The tips and information which follow were designed to increase your confidence in Woodland Creek Furniture practices and help you enjoy your online shopping experience even more.

How We Use Information You Give Us

• To process your orders and inquiries
• To track the status/delivery of your order(s)
• To respond to communication you initiate with us
• To answer questions you have about past purchases
• To provide you with the best customer service possible

We won’t share your name, billing address, e-mail address, phone number or other information with any other organization – for any reason. In fact, we go to great lengths to make your shopping experience with us as secure as possible. If you choose to opt-in to our mailings, you can receive promotional announcements, contest alerts, product updates and other information we think you’ll find interesting. And not “spam” interesting, either, but legitimately interesting. Feel free to opt-out at any time by clicking the unsubscribe buttons in the emails.

ONLINE SAFETY & SECURITY

One of our highest priorities is to provide you with a safe, secure and enjoyable online experience. We dedicate a great deal of time and effort to ensuring that your personal information and right to privacy are both protected. One way we protect and preserve your privacy is by utilizing Secure Sockets Layer (SSL) technology. SSL technology is a web-security protocol which helps safely & securely transfer information from your computer to our servers by encrypting it with a 128-digit key code. Woodland Creek Furniture's SSL certificate can only be used by Woodland Creek Furniture. To check the validity of our certificate, simply click on our site’s SSL icon.

Protect Yourself

Our SSL certificate protects your safety while you shop at Woodland Creek’s Log Furniture Place. But, there’s more to internet safety than that. Using an SSL-capable (or security-enabled) browser is a great way to protect your safety even further. Examples include but are not limited to; Firefox, Google Chrome, Safari, or Microsoft Edge. When using security-enabled browsers, pay attention to their built-in safety features. Most of today’s popular SSL-capable web browsers display symbols, send you alerts or display pop-up notifications anytime the follow activity occurs or is likely to occur:

• Your browser is toggling between secure and non-secure modes – If you’re just surfing the web, secure mode can be turned “off”, but when you’re entering personal information like credit card numbers the secure mode should be turned “on”.
• Your browser detected invalid site identification or SSL certificate credentials – Do not proceed with an order if you do not have a secure connection; verify that the “check out” area of the website URL begins with https:// (s = “secure”) and look for a padlock or other symbol which indicates that your transmission and connection are both secure.

Additionally, unlike the information you share with Woodland Creek Furniture online, e-mails are NOT automatically encrypted and are NOT considered a secure means of transferring delicate information such as credit card numbers. Refrain from sending this type of information, by e-mail, to anyone at any time.

Internet Cookies

When you visit our website an internet cookie, web cookie or browser cookie is created by your web browser. That cookie is then used to store your shopping cart contents and other information you’ve shared with us during your browsing session. It cannot be read by other websites and is specific to your experience with us. Internet cookies also have an expiration date and are deleted automatically once they expire.

Notice Regarding Chat Communications

By using our chat services, you acknowledge and agree that your conversations may be monitored, recorded, and transcribed for quality assurance, training, and customer service purposes. Your continued use of the chat feature constitutes your consent to such monitoring, recording, and transcription in accordance with applicable laws and our Privacy Policy.

Warranty Information

At Woodland Creek Furniture, we stand behind the quality of our craftsmanship. That’s why we offer a one-year warranty to the original purchaser, promising to repair or replace any piece with defects in material or workmanship. If something seems off, just let us know within that first year, and we’ll coordinate an inspection if needed. Repairs are our go-to solution, but if a fix isn’t practical, we’ll provide a replacement with a similar style, design, and quality. Plus, we’ll cover reasonable labor costs and ensure any replacement ships the same way and to the same place as the original. Just a heads-up: this warranty applies only to purchases made directly from us and covers normal household use—no commercial wear and tear, please!

To keep your furniture in top shape and your warranty intact, a little TLC goes a long way. Avoid harsh cleaners, detergents, and abrasives—they’re no friend to wood. While we can’t cover damage from pets, accidents, or general wear and tear, we do have some tips: Keep your home’s humidity between 40-45% to prevent cracking or warping, and try to avoid placing furniture near heat vents or direct sunlight to stop discoloration. With a bit of mindful care, your furniture will stay gorgeous for years—and if anything unexpected happens during that first year, we’ve got your back!

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of Woodland Creek Furniture’s responsibilities. Any disputes will be settled and governed by Michigan Law.

Warranty Limitations

Woodland Creek Furniture will not be liable for consequential or incidental damages. Woodland Creek Furniture will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Woodland Creek Furniture makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. Some states do not allow an exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

• If you find your bed to be loose, you are responsible for basic maintenance like tightening a bolt, wing-nut, or possibly a wood screw.
• If the identical materials are not available at the time of repair or replacement, we reserve the right to substitute materials of equal or greater value.
• The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition.
• The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home.
• Heirloom furniture is expected to gain minor checks, cracks and other imperfections as it ages through the decades. These minor imperfections are not considered defects.
• It is common knowledge that dining chairs will gain minor movement in their journey over a period of time/use. This is not a manufacturer defect but rather another example of a fine piece of furniture becoming an heirloom.
• Alterations or modifications made to any piece are not covered under warranty.
• Unfinished furniture and furniture with a "Liquid Glass" epoxy finish will be void of this warranty.